Advice

[gmercer1]

Need a little advice on the below. I'll keep it as short as possible!

Bought a new build house a year and a half ago.
Anyway it has an electric gate that slides across to open and close. The company that fitted it put marks on the posts and told the builders not to tarmac above these lines as the gate needs a certain amount of ground clearance.
Tarmac goes down and they tarmac too high and the gate scrapes along the tarmac and had now left marks.
The company that fitted the gate said its too high, so the builder got the tarmac company back and that "flattened" it as much as possible, but still made no difference even though the builder said it was all ok now.
All has been ok until a few weeks ago when the motor stopped working. Called the gate company who said its because the gate is dragging all the crap off the floor in to the motor box, so we had to pay £80 to get this repaired.
I emailed the builder asking for this to be reimbursed and for them to rectify the gap between the floor and gate and they responded by saying "There is nothing wrong with it and we cannot help the weather causing the ground to rise" then went on to say we and the gate company both signed off the gate as being complete and good, which is a complete lie.
Anyway I was just wondering if anyone knew the best route to take as for me this is something both the gate company and the builders should be sorting out and has nothing to do with us, as between them they have fitted it wrong.
Suggestions very welcome

[Occams Razor]

Small claims court, use the threat to them both in writing initially, this often does the trick make sure you give them a timescale for response and resolution. If you get nowhere process the claim.

[gmercer1]

Small claims court, use the threat to them both in writing initially, this often does the trick make sure you give them a timescale for response and resolution. If you get nowhere process the claim.

How do you go about going through the small claims court?

[Occams Razor]

http://www.moneysavingexpert.com/reclai ... aims-court" onclick="window.open(this.href);return false;

[gmercer1]

http://www.moneysavingexpert.com/reclai ... aims-court

Thanks pal

[Dave]

new build as in less than 10 years old ? can you not speak to the NHBC to try get it sorted ?

[Soviet]

Formally give them a set period to fix it - if it expires, get the tarmac bit fixed ( so at least you can reliably use it) - record all the costs - bim bam as above, small claims court. Look at various consumer websites for outlines of the best approach - some may even have template letters and walk you through the small claims system. Good luck.

[mattbagg]

Get NHBC involved. That's exactly what they are there for.

[Chickenstrips]

NHBC are likely to have an excess of more than the repair costs, even after just a year but it's worth a try. Small claims is probably your best bet.


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